Delivery & Returns

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Delivery

& Returns

When you place an order with us it will be deemed that you have read, understood and agreed to these terms & conditions.

If you are unhappy with any part of these terms and conditions, please contact The Coastal Lifestyle Company before placing an order with us either by phone or by emailing emma@thecoastallifestylecompany.co.uk, or by post at the address given below. By placing an order through our website, or via the telephone you are making an offer to The Coastal Lifestyle Company to purchase the goods outlined in your order upon the terms described in your order.

Delivery

We aim to despatch your orders as quickly as possible. Please allow 3-5 working days for standard delivery. If an item is out of stock, we will contact you to discuss the available options.

We keep our delivery charges as low as possible and subsidise shipping where we can.

Mainland UK Delivery

(Mainland England, Wales & mainland Scotland)

Standard Delivery: £3.95 (3-5 working days aim)

Next Working Day: £9.95 (Available on orders placed before 12.00 noon (Monday-Friday).

Delivery Outside Mainland UK

Orders to Northern Ireland, the Scottish Highlands & Islands, Isle of Man, Isles of Scilly, Channel Islands, the Republic of Ireland and all other international destinations require a shipping quotation.

Please select the "Delivery Outside Mainland UK – Shipping to be Calculated" option at checkout.

Once we receive your order, we will calculate the most competitive shipping cost and contact you for approval before dispatch. No payment for postage will be taken until you have agreed to the delivery charge. If, after receiving the shipping quote, you decide not to proceed with your order, simply let us know and we will cancel your order and process a full refund straight away.

Please note:

Shipping charges vary depending on the size, weight and destination of your order.
Any import duties, customs charges, VAT or local taxes are the responsibility of the customer where applicable.

Some parcels require a signature on delivery. If nobody is available to receive your parcel, the courier will normally leave instructions for rearranging delivery or collection.

Returns
We hope you will be delighted with the products you receive from us but understand that for a variety of reasons something may not be quite right.

If you wish to return an item or items to us, we ask that you do so within 28 days of receipt.

Please return your item to us unused, with its original packaging and wrapped as securely as possible. As we cannot be held responsible for packages that are lost or damaged in transit to us, we strongly recommend that you use an insured and tracked delivery service for your returns and always obtain proof of postage.

We take care to ensure you receive your items in perfect condition, however, if something is damaged or faulty when it arrives, please e-mail us within 48 hours.

We are sorry but we are unable to refund either original or return postage charges unless the items are damaged or faulty.
On receipt of your returns, we will process your refund as soon as possible using your original method of payment.
Please read our Terms & Conditions for full details.